KIND’S SNACK SLUMP SQUAD HOTLINE – FULL TERMS & CONDITIONS
These Terms and Conditions (“Terms and Conditions”) prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation instructions form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Please retain a copy for your information.
The Promoter takes data protection seriously. By entering this promotion, you confirm that you have read the Privacy Policy at www.mars.com/privacy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with General Data Protection Regulations (GDPR) and the Data Protection Act 2018.
Promoter: Mars Wrigley Confectionary Limited, 3D Dundee Road, Slough, Berkshire, SL1 4LG.
ELIGIBILITY
1. This promotion is open to residents of the United Kingdom only, excluding employees of the Promoter and their immediate families, associated agents or anyone else professionally connected with the promotion.
2. Entrants must be aged 18 years or over at the date of entry.
3. A valid iMessage or Android account and a UK mainland delivery address are required.
4. No purchase necessary.
5. Bulk entries, entrants using multiple addresses, email addresses, numbers or via agents, third parties, organised groups syndicates, aliases or those automatically generated by computer will not be accepted. Entries received by any means other than as specified in these Terms and Conditions will be rejected. Any person persistently trying to circumvent the entry process will be disqualified immediately. No incomplete, corrupted entries or multiple entries from the same person beyond the daily limit will be accepted. The entry must be made directly by the person entering the promotion. Only genuine valid entries will be considered.
PROMOTIONAL PERIOD
6. The Hotline will be live during the following times only:
- Tuesday 1st September 2026: 10:00-17:00
- Wednesday 2nd September 2026: 10:00-17:00
- Thursday 3rd September 2026: 10:00 - 17:00
- Friday 4th September 2026: 10:00 - 17:00
7. Deliveries will take place during the week commencing Monday 14th September 2026.
8. If you are not among the first 70 participants on each promotional day, or if your message is received outside the Hotline hours, you will receive an automated response and will not be eligible to participate.
HOW TO PARTICIPATE – THE HOTLINE
9. On each promotional day, a maximum of 70 participants who message in first will either be eligible to receive a Care Package to their office or workplace, subject to availability.
10. Participants must send a text message to the Hotline phone number during the Promotion Period, and the message must include a reason as to why your office or workplace needs a Care Package from the Snack Slump Squad. Please note, a text message can be sent through iMessage or Android systems, but messages via WhatsApp will not be accepted.
11. Participants will be guided through an automated text message conversation, which will require them to:
- Provide the Participant’s first name, their job title/department;
- Share the reason their office needs the Care Package (e.g. a hectic week or a well-earned pick-me-up);
- Provide the full company name, the company’s UK mainland delivery address, a workplace contact name and mobile phone number.
12. Participants must respond to all delivery related questions within three (3) hours of receiving the relevant text message.
13. If no response is received within this timeframe, the request will automatically expire and the Participant will be notified accordingly.
14. In the event of suspicious activity, the Promoter reserves the right to request and gather information or obtain further evidence to confirm the legitimacy of the entry.
DELIVERIES
15. A maximum of 280 deliveries of the Care Package are available on a first come, first served basis, subject to availability.
16. Deliveries are available to UK mainland addresses only
17. Each Care Package delivery will include:
- 144 KIND® Milk & White Chocolate Nut bars, subject to availability;
- A message from the KIND Team
PRIZE INFORMATION
18. Deliveries will be fulfilled by a standard overnight courier selected by the Promoter.
19. The Promoter will make reasonable efforts to deliver during the week commencing 14th September; however, delivery times cannot be guaranteed and the Promoter accepts no responsibility for delays outside of its reasonable control. Only one delivery attempt will be made per address.
20. Deliveries are strictly non-transferable and must not be sold, auctioned nor advertised for sale whether on the internet, in newspapers or elsewhere. Any person found in breach of this term will be disqualified from participating. No cash alternatives or other alternative prize will be available in whole or in part, except in the event of circumstances outside the reasonable control of the Promoter, whereby the Promoter reserves the right to substitute the prizes with prizes of equal or greater value. The prize will only be awarded directly to the Participant.
21. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the delivery, the Promoter reserves the right to suspend the promotion or amend these Terms and Conditions, at any stage, with no liability to any entrants or third parties, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
22. No correspondence: Winner selection is final and binding and no correspondence will be entered into, except with the prize winners.
USER GENERATED CONTENT AND SOCIAL MEDIA
23. Participants may be asked whether they consent to their text message responses being shared anonymously on KIND UK’s owned social media channels.
24. Providing consent is entirely optional and is not a condition of participation in the Promotion.
25. Where consent is provided, Participants grant the Promoter a non-exclusive, royalty-free licence to use, edit and share such content for promotional purposes without further compensation.
DATA PROTECTION AND PRIVACY
26. Personal data will be processed in accordance with UK GDPR and the Promoter’s Privacy Policy at www.mars.com/privacy.
27. Personal data will be used solely for:
- Administering the Promotion;
- Arranging deliveries; and
- Contacting participants in relation to the Promotion.
- Participants must only provide workplace contact or colleague details where they have obtained that person’s consent to share their personal data for delivery purposes.
28. A list of winners' surnames and counties of origin will be available on request for 30 days following the 21st September 2026 (“Winners’ List Request Date”). To request this list, please email kind@ready10.media from the Winners’ List Request Date. Participants who do not wish their surname and county to appear on this list should state this clearly when sending their text message to the Hotline during the Promotion Period, or contact kind@ready10.media before the Winners’ List Request Date to request their exclusion. Regardless of this preference, the Promoter reserves the right to disclose full winner details to the Advertising Standards Authority or other regulatory bodies on request. Personal data will be handled in accordance with the Promoter's Privacy Policy at www.mars.com/privacy.
GENERAL INFORMATION
29. If a Participant requests that their personal data, including phone number and address, be deleted before the end of the retention period, the Promoter cannot be held responsible if this prevents the completion of prize delivery or any related assistance. The Participant’s name and contact details will be retained for 30 days after delivery has been completed to allow the Promoter to respond to any queries. Surname and/or county information may be retained and disclosed in accordance with Paragraph 28.
30. The Promoter reserves the right to amend, suspend or cancel the Promotion where circumstances beyond its reasonable control make this unavoidable.
31. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
32. The Promoter is not responsible for any entries which fail to be registered or are delayed for any technical or other reason whatsoever. The Promoter cannot be held responsible if the Participant does not receive their gift as a result of having provided incomplete or inaccurate address details.
33. The Promoter may at its absolute discretion disqualify any participant found to be tampering with the application process or operation of the text message service (i.e. iMessage or Android) or to be acting in any manner disruptive to the promotion.
34. Limitations of liability: insofar as permitted by law, neither the Promoter nor the promotional parties assume any responsibility or liability for:
- Any faulty, incorrect, errors or failed electronic data transmissions.
- Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;
- Inaccessibility or unavailability of the internet or the text message platform or any combination thereof;
- Insofar as permitted by law, any injury or damage to participants or to any other person’s computer which may be related to or resulting from any attempt to participate in the promotion.
35. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
36. This promotion and these Terms and Conditions (and any non-contractual disputes/claims which arise out of or in connection with them) shall be governed by and construed in accordance with English law and the parties to any dispute or action shall submit to the jurisdiction of the English and Welsh courts.